在濟(jì)南西部汽車維修圈，路通悅寶汽車服務(wù)有限公司有個(gè)外號(hào)——“奧迪專修實(shí)驗(yàn)室”。這家藏在經(jīng)十西路上的維修廠，用十年時(shí)間練就了三大絕活：技師團(tuán)隊(duì)人均十年奧迪專修經(jīng)驗(yàn)、德國原廠診斷設(shè)備全系覆蓋、配件庫存深度堪比4S店倉庫。

　　In the western automobile repair circle of Jinan, Lutong Yuebao Automobile Service Co., Ltd. has a nickname - "Audi Special Repair Laboratory". This repair shop hidden on Jingshi West Road has trained three great skills in ten years: the technician team has ten years of Audi specialized repair experience per person, the German original diagnostic equipment covers the entire range, and the inventory depth of parts is comparable to that of a 4S store warehouse.

　　一、技師天團(tuán)：比奧迪更懂奧迪

　　1、 Technician Team: Understand Audi better than Audi

　　“雙認(rèn)證”護(hù)體：

　　Dual certification body protection:

　　每位技師都手握“奧迪機(jī)電認(rèn)證+新能源汽車維修認(rèn)證”雙資質(zhì)，能同時(shí)搞定A8混動(dòng)版電池組和RS7高性能發(fā)動(dòng)機(jī)。

　　Each technician holds dual qualifications of "Audi Electromechanical Certification+New Energy Vehicle Maintenance Certification" and can handle both the A8 hybrid battery pack and RS7 high-performance engine simultaneously.

　　案例：某輛Q7因變速箱故障在兩家修理廠“返修”，路通悅寶技師用VAG6150診斷儀20分鐘鎖定故障碼，發(fā)現(xiàn)是4S店升級(jí)程序時(shí)的“手抖操作”。

　　Case: A Q7 was "repaired" at two repair shops due to transmission failure. A technician from Lutong Yuebao used the VAG6150 diagnostic instrument to lock the fault code for 20 minutes and found that it was a "shaking operation" during the 4S store's upgrade program.

　　車型活字典：

　　Car model dictionary:

　　從1998年老A6到全新Q6 e-tron，技師能準(zhǔn)確說出每代車型的“通病清單”。

　　From the 1998 old A6 to the all-new Q6 e-tron, technicians can accurately identify the "common problem list" for each generation of models.

　　秘密武器：內(nèi)部數(shù)據(jù)庫收錄超2萬條奧迪維修案例，輸入車架號(hào)自動(dòng)推送“維修預(yù)案”。

　　Secret weapon: The internal database contains over 20000 Audi repair cases, and automatically pushes a "repair plan" by entering the chassis number.

　　二、設(shè)備軍火庫：診斷精度“毫米級(jí)”

　　2、 Equipment arsenal: diagnostic accuracy in millimeters

　　德國原裝四件套：

　　Original German four piece set:

　　ODIS診斷儀、示波器、內(nèi)窺鏡、尾氣分析儀組成“黃金四件套”，能捕捉到0.1V的電壓波動(dòng)。

　　The ODIS diagnostic instrument, oscilloscope, endoscope, and exhaust gas analyzer form a "golden four piece set" that can capture voltage fluctuations of 0.1V.

　　案例：某輛A4L油耗飆升，用內(nèi)窺鏡發(fā)現(xiàn)活塞頂部積碳厚度達(dá)3mm，精準(zhǔn)清洗后油耗恢復(fù)正常。

　　Case: The fuel consumption of a certain A4L soared, and it was discovered through an endoscope that the carbon deposition thickness on the top of the piston reached 3mm. After precise cleaning, the fuel consumption returned to normal.

　　黑科技加持：

　　Black technology blessing:

　　引進(jìn)奧迪原廠“震動(dòng)分析儀”，通過方向盤震動(dòng)頻率反推發(fā)動(dòng)機(jī)工況，提前3個(gè)月預(yù)警正時(shí)鏈條拉長(zhǎng)。

　　Introducing Audi's original "vibration analyzer", which uses steering wheel vibration frequency to infer engine operating conditions and provides a 3-month advance warning of timing chain elongation.

　　高端玩法：用3D四輪定位儀調(diào)整RS5運(yùn)動(dòng)懸架，數(shù)據(jù)誤差控制在0.01°以內(nèi)。

　　High end gameplay: Use a 3D four-wheel alignment device to adjust the RS5 sports suspension, with data error controlled within 0.01 °.

　　三、配件供應(yīng)鏈：比4S店快48小時(shí)

　　3、 Accessories supply chain: 48 hours faster than 4S stores

　　原廠件“彈藥庫”：

　　Original parts' ammunition depot ':

　　倉庫常備1200種奧迪原廠配件，從空調(diào)濾芯到8AT變速箱一應(yīng)俱全。

　　The warehouse has a stock of 1200 Audi original parts, ranging from air conditioning filters to 8-speed automatic transmissions.

　　秘密：與德國配件商簽訂“直供協(xié)議”，常用件到貨周期比4S店縮短48小時(shí)。

　　Secret: Signed a "direct supply agreement" with a German parts supplier, shortening the delivery time of commonly used parts by 48 hours compared to 4S stores.

　　拆車件“淘寶區(qū)”：

　　Dismantling Parts "Taobao Area":

　　專門區(qū)域陳列“退役”奧迪拆車件，每件都有“體檢報(bào)告”，價(jià)格僅為原廠件30%。

　　A dedicated area displays "retired" Audi dismantling parts, each with a "medical examination report", priced at only 30% of the original parts.

　　避坑指南：拆車件只賣10萬公里內(nèi)“壯年”零件，里程表造假件直接銷毀。

　　Avoiding pitfalls guide: Only sell "middle-aged" parts within 100000 kilometers of dismantling the car, and dispose of fake odometer parts directly.

　　四、服務(wù)“心法”：把車主當(dāng)產(chǎn)品經(jīng)理

　　4、 Service mindset: treating car owners as product managers

　　透明車間系統(tǒng)：

　　Transparent workshop system:

　　車間裝32個(gè)攝像頭，車主手機(jī)實(shí)時(shí)查看維修進(jìn)度，技師操作全程直播。

　　32 cameras are installed in the workshop, and car owners can check the repair progress in real time on their mobile phones, while technicians can live stream the entire operation process.

　　創(chuàng)新服務(wù)：維修過程可生成“時(shí)間軸視頻”，方便車主回看每個(gè)細(xì)節(jié)。

　　Innovative service: The repair process can generate a "timeline video", making it convenient for car owners to review every detail.

　　報(bào)價(jià)“三重保險(xiǎn)”：

　　Quotation for 'Triple Insurance':

　　先給“原廠方案”，再提供“性價(jià)比方案”，最后亮出“極限省錢方案”。

　　First provide the 'original factory solution', then offer the 'cost-effectiveness solution', and finally present the 'maximum cost saving solution'.

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